Refund Policy

This policy explains how to cancel a plan, when you can get money back, and how refunds are paid. Nothing in it affects your rights under the consumer law where you live, including the UK Consumer Rights Act 2015, Ireland's Consumer Rights Act 2022, the Australian Consumer Law, New Zealand's Consumer Guarantees Act and Fair Trading Act, and the consumer laws of Canada and the US states.

Cancelling a Plan

You can cancel a plan at any time in Account, Membership, in two taps. Cancelling stops the next renewal. You keep full membership until the end of the period you have already paid for, and you are not charged again. A 24-hour pass never renews, so there is nothing to cancel.

Refunds on Plans

You can ask for a pro-rata refund of a plan in Account, Membership:

• at any time in the first 14 days of your subscription;
• while the plan is active;
• while 40% or more of the current billing period is still unused.

The refund is the unused share of your last payment, rounded down to the penny. Your plan ends straight away when the refund is made. Each payment can be refunded once.

Refunds on Purchases

You can get your money back for any purchase you have not used:

• A 24-hour pass that has not started yet, for example one bought while another plan or pass was still running, is refunded in full from Account, Membership.
• ID verification you have not started is refunded in full if you ask within 14 days, through our Contact page (topic "Payments and Purchases"). Once you have started the check, the service has been provided and it is not refunded, unless the check could not be completed because of a fault on our side or our partner's.

Your 14-Day Right to Cancel (UK and Ireland)

If you live in the UK or Ireland, the law gives you 14 days from buying a plan or pass to cancel it. Because your membership starts straight away at your request, you get back what you paid less an amount for the time you have already had, worked out day by day. This applies even where less than 40% of the period is left, for example a weekly plan or a pass that has already started. Use the refund in Account, Membership, or contact us through our Contact page or at support@nostringsdating.net, within 14 days. We refund you within 14 days of hearing from you, to your original payment method.

Purchases in the iPhone App

Plans, passes and ID verification bought in our iPhone app are sold and billed by Apple. Apple handles cancelling and refunds for them:

• To cancel a plan, open Settings on your iPhone, tap your name, then Subscriptions.
• To ask for a refund, go to reportaproblem.apple.com.

We cannot refund App Store purchases ourselves.

How Refunds Are Paid

Refunds go back to the card or PayPal account you paid with, within 5 working days of the refund being made (and always within 14 days for a 14-day cancellation). Your bank or card provider may take a few more days to show it.

Faulty Service

If the Service does not work as it should, tell us through our Contact page. We will put it right, or give you a refund or partial refund where the law says we must or where it is fair to do so.

Contact Us

If you have any questions about cancelling or refunds, contact us through our Contact page or email support@nostringsdating.net. If you are unhappy with how we handled a refund, see our Complaints page.